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Our primary goal is your complete gratification. All purchases on q-depot.com are 100% guaranteed to be genuine, new and without defect or damage. We accept the return of the products at our cost within 30 days for a full refund/store credit if any items you received are either damaged, defective, or incorrect. You can return the goods within 30 days for other reasons at your cost, please ensure that the items are new and not opened. You have to send the items by international registered mail to us and your money will be refunded within 1 working day upon receiving your return items.
You can cancel, change or amend your order until it's not processed and/or shipped. Once an order is processed or shipped, we won't be able to entertain any change or cancelation. Sometimes orders are processed and shipped the same day.
If you wish to cancel, change or amend your order, please contact our Customer Service as soon as possible.