Frequently Asked Questions

Orders & Returns

How do I place an order?


Not fond of reading? watch this video: Watch This Video


Shopping at q-depot is easy and fun.


Step 1. Navigate through our main menu categories, side categories or search bar to find the product or brand you are looking for.
 

how to buy at q-depot.com
 

Step 2. Once you locate your product, click on “Add to Cart” icon/button. Please choose color or type if it has more than one variant.
 

 

Step 3. Review your items in your cart by clicking “View Cart” or click “Checkout” to go directly to the checkout page. You may click PayPal express checkout (if you already have PayPal Account) for faster checkout.
 


 

Step 4. Use your coupon code, gift voucher or reward points at the bottom of view cart page. You may apply these items if you go directly to the checkout page. You can estimate your shipping cost on this page as well.

 

how to buy Korean cosmetics from q-depot.com


Step 5. Click checkout at the right bottom and you will land on the checkout page. You may click on the PayPal Express Checkout icon for faster & smooth checkout.
how to shop Korean Makeup at q-depot.com


Step 6. Input/ select your delivery and payment address and payment method and click confirm order.

Step 7. You will be directed to the PayPal official website to process your payments.

Step 8. Once done above, you will receive an email of order confirmation.

How to track my order?

You will be provided with tracking information in order update email once your order is shipped (only for EMS shipping method). Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.


Not Fond of Reading? Watch This Video: Watch This Video

 

Can I place order without an account?

Yes! You can place orders, even though you don't have an account with us. You can easily and smoothly checkout as a guest. Although, if you are registered user, checkout will be much smoother, faster with additional features like order tracking, orders history, reward points and many more.

Can I cancel my order after I have placed it?

You may cancel your order within 12 hours after order placement. For more details please read our return policy.

Can I amend my order after I have placed it?

Yes! You can amend your order within 12 hours after order placement. If you need any change, please contact our customer service as soon as possible.

What should I do if I found damage items from my delivery?

You should contact our customer service as soon as possible. After your return approved, we will issue full refund within 7 working days. For more details, read our return policy.

What should I do if I found missing items from my delivery?

Please contact our customer service as soon as possible. We will resend missing items or offer a full refund.

What should I do if I receive wrong items?

Contact our customer service as soon as possible. We will compensate for it.

Can I check my order history?

Login to your account and click on “view your order history” under “My Orders”. You may reorder the same order by simply clicking on “Reorder” icon.

What is your return policy?

Please click here to check our return policy.

How do i initiate a return?

To know how to initiate a return please click here.

How long does it take to confirm my order?

Orders are confirmed once the payments have been processed. Most payments are processed immediately. Bank or ATM transfers can take up to 24 hours to be processed. You will receive a confirmation email, once the order has been confirmed.

Anything we didn't cover?

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Shipping & Delivery

Do you offer Free Shipping?

Yes! Free shipping on all orders $49+* or flat rate. Flat rate for Asia $2.99 while U.S., Canada & Europe $4.49.

more details > >

*Not applicable to Zone 4 & Philippines.

Where you deliver to?

We are delivering worldwide. In case you can’t find your country while checking out, please contact our customer service for immediate support.

 

How to track my order?

You will be provided with tracking information in order update email once your order is shipped (only for EMS shipping method). Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.


Not Fond of Reading? Watch This Video: Watch This Video

 

What is your shipping fee and delivery time?

We offer FREE shipping for orders over US$49*, flat rate shipping fee starting from US$2.99 is applied for orders below US$49 regardless of the weight and number of items you purchase. The delivery time varies from 7-30 working days depending on countries. 
For more details, please read our shipping policy.

*Free shipping is not applicable to Zone 4.

What should I do if my order not yet arrived?

If you choose your shipping method as EMS or you bought tracking no. under “registered airmail- trackable” shipping option during checkout, you may track your parcel to check it's location and status.

Otherwise, you may have to wait as standard shipping orders are delivered between 7-40 business days depending on your country. In case of unusual delay, please contact us for more details.


To track your orders please Click here

Can I calculate my shipping fee beforehand?


Not Fond of Reading? Watch This Video: Watch This Video


You may calculate your estimated shipping cost in your Shopping Cart page by clicking on “Estimate Shipping & Taxes”. Please input your country and region/state to calculate your shipping cost accurately. Shipping fee is based on the weight (gross weight) of your cart and the shipping country.

 

estimate shipping cost

Anything we didn't cover?

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Payments

What are the payment methods you accept?

We accept following payment methods:


visa
master card
American Express
Discover card
PayPal
 

How to ensure the payment is safe?

You will be directed to pay on the PayPal official website. In the mean time our website is fully protected and compliant with all industry standards such as PCI, SSL and malware free.

How do I know if my payment was successful or fail?

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.

What do I do if my credit card payment does not go through?

You can try making payment again as prompted on the payment page. Your credit card will only be charged when you receive a confirmation email. If you think your card has been charged more than once, please contact our customer service immediately to settle.

 

What should i do if my card is charged more than one time?

You should contact our customer service as soon as possible.

Anything we didn't cover?

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Account

Do I need to have an account to shop at your website?

No! You may checkout as guest, although many features may not be available to you under guest checkout such as reward points, order tracking etc.

How can I earn reward points?

You can earn reward points by shopping on our website and redeem those points as cash. More you shop more you earn.

 

How do I check the balance of my reward points?

Please go to your account and click on “My Reward Points” under "My Orders" heading. 

How can i use my reward points?

You can use your reward points while checking out as cash. Every 100 points equal to 1 dollar. Please input your reward points in “Reward Points” box on check out page below orders Subtotal.

What should I do if I haven't received my reward points?

If you haven't received your reward points, please contact our customer service to assist. Please note that, there are no reward points on discount items or items on sale. 

How i can subscribe or unsubscribe to the newsletter?

Please go to your account and click on “Subscribe/ unsubscribe newsletter” under Newsletter heading. You may choose during account sign-up process as well.

Anything we didn't cover?

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

How to Shop

How to change currency?

Please mouse over USD sign on top middle of the page > choose your favorite currency from the drop down menu.
 

How to change currency

How can I easily find the products I need?

Not fond of reading? watch this video: Watch This Video


Q-depot has well categorized the products for your convenience.


If you are looking for Skincare products, simple put your mouse over “Skincare” on Top Menu and you will see further sub-categories under Skincare and you can choose the one you are looking for.

 

 

 

If you are looking for Makeup products, simple put your mouse over “Makeup” on Top Menu and you will see further sub-categories under Makeup.  

 

 

If you are looking for BB & CC cream, simple put your mouse over “BB&CC Cream” on Top Menu and you can further selected the brand you are interested in. If the brands you want are not there, please click “View More”.   

 

 

 

 

How to use coupon code?


Not Fond of Reading? Watch This Video: Watch This Video


Two easy options to user coupon codes:
 

Use at Cart Page
 

To use coupon at cart page, please click Vie Cart > User Coupon Code, select your coupon and click Apply Coupon.

 


how to use coupon


Use at Checkout
 


how to user coupon

Can I shop by Brand?

 

 

Yes, simply mouse over “Brands”.  Then click on any of the brands you are interested. 

 

 

How to find my coupons?

In order to find your coupons, please login to your account first and then click here: My Coupons


Not Fond of Reading? Watch This Video: Watch This Video

 

How can I filter the products I need?

You can easily filter the products with multiple criteria. For example, if you are shopping for a Cleaning product. 

Step 1: Choose the “Skincare” on the top menu and then “Cleansing” 

 

 

Step 2: Choose the criteria on the Right side Menu. For example, you can choose your budget by  ” Shop By Price”, then choose the “Brand”, then choose the skin solution “Brightening” etc. Even you can choose “Dry Skin”, “Oily Skin” or “Sensitive Skin”. If you are Combination skin or Normal skin type, please don’t choose “skin types” so that it will show you all products suit for any skin types. 

 

 

 

 

 

 

 

When shall I use “Shop By Skin Type” at Left side Menu to find products?

 

This filter will show you all types of products that suitable for the specific skin type. However, if you are looking for a specific category such as “Cleanser” then we recommend you to choose a Category from Top Menu then use the Right side Filter. See Question “How can I filter the products I need”. 

 

If you are Combination Skin or Normal Skin, do not choose the Skin Type filter so that it will show you all products suit for any skin types. 

 

 

How to find products that are Organic or with Natural Ingredients?

 

You can search keywords “Eco” + “product name”.  For example “Eco” + “Lip Stick” then system will show you the result for lipsticks that are organic. 

 

 

 

 

You can also find many organic and natural products from our below blog article:
 

Read Article 1
 

Read Article 2

 

 

How to find Cruelty-free products?


Watch This Video: Watch This Video

 

How do I compare the products?

 

 

Step 1: Press “Add to Compare”

 

 

 

 

 

Step 2: Click “Compare” Button on the Right Top Corner.

 

 

 

 

Step 3: Comparison Table will be shown as below.

 

 

 

Step 4: Click “Add to Cart” at the bottom of “Comparison Table”

 

 

How can I add products to the wish list?

 

You need to register as a Member so that you can access this feature.

 

 

Step 1: Press “Wish list” on the product

 

 

 

Step 2: Click “Wish List” Button on the Right Top Corner

 

 

 

 

Step 3:  You will be guided to “Account Login” Page, please sign in or register an account

 

 

 

 

Step 4:  Wish List will shown as below

 

 

 

Where to find my Shopping Cart and proceed to the Checkout page?

 

 

Step 1: Click “Shopping Cart” at the right Top Corner & click "Checkout"

 

 

 

 

Step 2: You will be guided to “Checkout Page”. Please login to your account or fill in all information to register a new account. You can also use “Guest Checkout” if you don’t want to register an account. We highly recommend you to register an Account since you can win reward points, re-order your products easily as a member and many other features. 

 

 

 

 

Step 3: Press Confirm Order

 

 

 

How can I change the currency?

 

You can choose to shop with USD, EURO, PHP, RMB or HKD. Please mouse over the “Currency” button above the Search Bar and choose your desired currency.

 

 

Anything we didn't cover?

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Affiliates

How to join affiliate program and start earning?

In order to join affiliate program and start earning $$, please register now

How much is affiliate commission?

Currently, we are offering 5% commission on every successful referral.

How to create affiliate link?

To learn how to create affiliate link, please watch this video.

How to create affiliate link to q-depot homepage?

In order to create a custom link to our home page, replace this code (5452037c8143e) with your unique tracking code in below link and thats it!


http://www.q-depot.com/?tracking=5452037c8143e


You can create tracking link to any of our website pages by simply adding (?tracking=your tracking code) to any link.

 

 

How long it takes to credit commission to affiliate accounts?

Affiliate commission on every successful referral will be credited right after we start processing an order. Our team acknowledges and start processing orders within an hour of receiving the order (week days only).


In case of refund or cancel orders, affiliate commission will be removed from your account accordingly.

How to check my affiliate account balance?

In order to check your affiliate account balance, please login to affiliate account and click "view your transaction history"

How to withdraw my affiliate commission?

In order to withdraw your affiliate commission, please contact us with the following details:

 

  • Your full name
  • Affiliate account email address
  • Desired amount to withdraw
     

Note: We will only transfer commission amount to the given PayPal account details in your affiliate account. For any change, please login to your affiliate account and change your PayPal details. Affiliates will be responsible for any PayPal transfer charges.

 

Contact Now

 

Anything we didn't cover?

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Miscellaneous

What are the store credits and how to use them?

Store credit is like a cash wallet on our website. Store credits are automatically used during checkout. Your store credit balance is shown at the top right corner of your account page after login.

Can I use multiple coupons or gift vouchers on one order?

Only one coupon or gift voucher can be used per purchase.

What are the product expiry dates, before and after opening?

General Product Expiry Instructions

 

ItemShelf Life
Product CategoryProduct TypeBefore OpeningAfter Opening
Skin careToner, Emulsion, Essence, Cream30 Months12 Months
Face Oil36 Months12 Months
Mask Pack36 MonthsSoonest after opening
Make upBB, Base makup, Foundation30 Months12 Months
Skin foundation, Skin cover and Concealer
Lip stick
Tint and Lip gloss
Powder, Pact, Eye shadow, Brush36 Months
Nail and Enamel30 Months
Eye Make upMascara30 Months6 Months
Eyeliner
OthersSun care30 Months12 Months
Cleansing
Hair and Body36-60 Months12 Months

Note: These are standard expiry dates, which may vary by product or brand. For exact figure, please check product instruction on product packaging or inside labels. Generally, products has long shelf life before opening however, once its opened the product has a high chance of being altered by the penetration of foreign particles and bacteria.

Anything we didn't cover?

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.