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About Q-depot.com Wholesale

Currently, we are handling over 130 famous Korean cosmetics brands and offer best wholesale rates. New brands are added regularly to meet the market demand. If you can't find the brand you are looking for, contact us and we can try to source it for you. 


To check wholesale prices, please Click here > 


Why Q-depot.com? 

 


130+ Brands


​We can supply over 100 famous brands and yet counting . .

 

 

500+ Customers


Serving 500+ regular customers worldwide and yet counting . .

 


Unbeatable Support


Unmatchable customer support, which stands up apart from the rest

 


Global Reach


We can ship to almost every corner of the world



Best Rates


We offer the best wholesale rates in the industry




 

Solid Experience


 Not doing wholesale only, been involved in retail of K-beauty for years



 

 


To check wholesale prices, please Click here > 

We have offices in the following countries

  1. Korea
  2. Hong Kong
  3. The Philippines
  4. Taiwan (coming soon)

​Our warehouse is located in Korea ONLY and all items are shipped directly from Korea. 


To check wholesale prices, please Click here > 


Reach us with One Click


WhatsApp


+852 69192460 


Telephone
 

+8270 76787172

WeChat


ID: q-depot

 

Skype


ID: q-depot.com
 



Email
 

Click to  email
 


Facebook


Click visit 

 

Instagram


Click to explore


Twitter
 

Click to visit


 

Google+  


Click to visit




Click to Chat


To check wholesale prices, please Click here > 

We work Monday ~ Friday 9:00 AM - 6:00 PM GMT+8 and off on Korean Public Holidays


To check wholesale prices, please Click here > 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Wholesale Brands & Products

Brand

If you can't find the brand you are looking for, please contact us and we will try to source it for you. Make sure that you have a list and quantity of each product you want. 

 

Products

If you can't find the product you are looking for, please add it at the bottom of the order sheet in yellow highlighted cell. We will source it for you unless it's not discontinued. 


To check wholesale prices, please Click here > 

Yes! all items are sourced directly from brands head office and we guarantee to offer every product manufactured not more than 4 to 8 months. 


To check wholesale prices, please Click here > 

Yes! you can. We can provide samples for some selective brands at the best wholesale prices. For more details, please visit our wholesale page here..


To check wholesale prices, please Click here > 

Box Quantity is the number of pieces of one product in a box. As you know that wholesale is not done by one piece or two pieces rather you have to buy a whole box of each product.


Box quantity is mentioned on the order sheet right before the column where you input your order. 


Please note that the given wholesale and retail prices on the order sheet are applicable to one product not the whole box. 


To check wholesale prices, please Click here > 

To find out the best seller brands and products for wholesale at q-depot, read this article .. [Must to read article]


To check wholesale prices, please Click here > 

To find out the best seller brands and products for wholesale at q-depot, read this article .. [Must to read article]


To check wholesale prices, please Click here > 

Watch below Video Tutorial to learn as how to place wholesale order right from your iPhone or iPad on the go.

 


To check wholesale prices, please Click here > 

MOQ stands for Minimum Order Quantity.


Minimum order quantity per brand is US$300 or KRW 330,000 for the majority of the brands. While some brands MOQ could be $500++ (KRW 550,000++). For more details, please visit our wholesale page here: https://www.q-depot.com/korean-cosmetics-wholesale-supplier


To check wholesale prices, please Click here > 

If you received the wrong, damaged or item with any other probelm, please contact us within 5 days after receiving your items. Any claim afterward will not be entertained.


Sometimes, products are renewed and their packing is changed or they have an additional gift item along. Such cases are not treated as wrong item. 


To check wholesale prices, please Click here > 

Yes, you can cancel your order until you didn't make the deposit and your order is not yet up for processing. Once the deposit is made and the order is under processing or it's ready, you are unable to cancel or refund.

Unfortunately not! Please note that we do not keep stock of any item. Everything is ordered from the brands head office or their exclusive supplier upon receiving your order and they all required MOQ and Box Quantity. If we do not meet the required MOQ or Box Quantity, we can not get the stock and hence we cannot supply to you. Please understand! 


To check wholesale prices, please Click here > 

Sorry, we don't. We do not have product pictures, but you can easily find them on the brand's official website or on Google in public domains. 


To check wholesale prices, please Click here > 

We can provide MSDS for selective brands such as COSRX, Tony Moly and Holika only (not every product). Please note that MSDS can only be provided by brands head office to their official distributors in countries other than Korea. If you need MSDS, then you have to deal directly with brand head office and officialiy partner with them to sell their products in your country (if they do not have any existing distributor). 

We are sorry, but MSDS is very hard to get and we can not provide it. 


To check wholesale prices, please Click here > 

Currently, we are handling over 160+ famous Korean cosmetics brands and offer best wholesale rates. New brands are added regularly to meet the market demand. If you can't find the brand you are looking for, contact us and we can try to source it for you. 


To check wholesale prices, please Click here > 

You can easily find products on the order sheet by simply searching for it. You can enter the product name in an excel search bar on the top right (excel 2016) or press CTRL+F on your keyboard.

 

For example, you want to find a product name Etude House 99% Aloe Soothing Gel. Try to search product by different combinations like, search the word 99% or Aloe Soothing or Soothing Gel. If you can't find by one combination, try another one. Do not rely on searching by full product name as the name you have might be different from the name of the product we have on the order sheet. So try to make a combination of two or three words to effectively search the products you want. Products are sorted as A-Z and you may follow through to find the product. 


To check wholesale prices, please Click here > 

Korean cosmetic products have two types of expiry:

  1. Before opening
  2. After opening 


​Thats the reason all brands print only the product manufacturing date rather than expiry dates as expiry depends or before are after opening.

 

General Product Expiry Instructions

 

Item Shelf Life

Product Category
 
Product Type Before Opening After Opening
Skin care Toner, Emulsion, Essence, Cream 30 Months 12 Months
Face Oil 36 Months 12 Months
Mask Pack 36 Months Soonest after opening
Make up BB, Base makup, Foundation 30 Months 12 Months
Skin foundation, Skin cover and Concealer
Lip stick
Tint and Lip gloss
Powder, Pact, Eye shadow, Brush 36 Months
Nail and Enamel 30 Months
Eye Make up Mascara 30 Months 6 Months
Eyeliner
Others Sun care 30 Months 12 Months
Cleansing
Hair and Body 36-60 Months 12 Months

 


To check wholesale prices, please Click here > 

Yes, we also supply Japanese cosmetics. For more details, please visit Japanese Cosmetics Wholesale page

In case of any dispute about products, payment, shipping or others, you must contact us to report and discuss the dispute within 3 months of transaction time. Afterward, all transactions are assumed to be settled and any dispute will not be entertained. 

Wholesale Brands & Products JP

Brand

If you can't find the brand you are looking for, please contact us and we will try to source it for you. Make sure that you have a list and quantity of each product you want. 


Products

If you can't find the product you are looking for, please add it at the bottom of the order sheet in yellow highlighted cell. We will source it for you unless it's not discontinued. 


To check wholesale prices, please Click here > 


Yes! we do, but for Japanese cosmetics, samples are not yet available. Please keep checking our wholesale page for latest updates. 


To check wholesale prices, please Click here > 


Yes! all items are sourced directly from brands head office and we guarantee to offer every product manufactured not more than 4 to 8 months. 


To check wholesale prices, please Click here > 


Box Quantity is the number of pieces of one product in a box. As you know that wholesale is not done by one piece or two pieces rather you have to buy a whole box of each product.


Box quantity is mentioned on the order sheet right before the column where you input your order quantity. Let’s say if the box quantity is 10 pcs. It means you must buy at least 10 pcs or its multiplies like 20, 30, 40 and so on (means 1 box, 2, boxes, 3 boxes and so on). If you want only one box, you can enter 10 in the order quantity column.


Please note that the given wholesale and retail prices are for one product not the box. 


To check wholesale prices, please Click here > 


Watch below Video Tutorial to learn as how to place wholesale order right from your iPhone or iPad on the go.


IFrame


To check wholesale prices, please Click here > 


MOQ stands for Minimum Order Quantity.


Minimum order quantity per brand is US$500 or KRW 540,000 for the majority of the brands. While some brands MOQ could be $1000 (KRW 1,100,000) or $2000 (KRW 2,200,000). For more details, please visit our wholesale page here: http://www.q-depot.com/korean-cosmetics-wholesale-supplier


To check wholesale prices, please Click here > 


Yes, you can cancel your order until you didn't make the deposit and your order is not yet up for processing. Once the deposit is made and the order is under processing or it's ready, you are unable to cancel or refund.

Yes, EMS Japan could delivery to almost all countries around the world except few countries, while in some countries they don't deliver to nationwide and could only deliver to some selected areas. You may visit the EMS Japan website to check if your country and area is covered by EMS Japan here>  


To check wholesale prices, please Click here > 

If you received the wrong, damaged or item with any other probelm, please contact us within 5 days after receiving your items. Any claim afterward will not be entertained.

Sometimes, products are renewed and their packing is changed or they have an additional gift item along. Such cases are not treated as wrong item. 


To check wholesale prices, please Click here > 


Unfortunately not! Please note that we do not keep stock of any item. Everything is ordered from the brands head office or their exclusive supplier upon receiving your order and they all required MOQ and Box Quantity. If we do not meet the required MOQ or Box Quantity, we can not get the stock and hence we cannot supply to you. Please understand! 


To check wholesale prices, please Click here > 


Sorry, we don't. We do not have product pictures, but you can easily find them on the brand's official website or on Google in public domains. 


To check wholesale prices, please Click here > 


No! we cannot provide MSDS. Please note that MSDS can only be provided by brands head office to their official distributors in countries other than Korea. If you need MSDS, then you have to deal directly with brand head office and officialiy partner with them to sell their products in your country (if they do not have any existing distributor). 

We are sorry, but MSDS is very hard to get and we cannot provide it. 


To check wholesale prices, please Click here > 


You can easily find products on the order sheet by simply searching for it. You can enter the product name in an excel search bar on the top right (excel 2016) or press CTRL+F on your keyboard.


For example, you want to find a product name Etude House 99% Aloe Soothing Gel. Try to search product by different combinations like, search the word 99% or Aloe Soothing or Soothing Gel. If you can't find by one combination, try another one. Do not rely on searching by full product name as the name you have might be different from the name of the product we have on the order sheet. So try to make a combination of two or three words to effectively search the products you want. Products are sorted as A-Z and you may follow through to find the product. 


To check wholesale prices, please Click here > 


Wholesale Customer Support

Yes! you can contact us by Whatsapp at: +852 6919 2460



To check wholesale prices, please Click here > 

Yes, we have Line ID. You may add us by username q-depot or by scanning below barcode:



Only for wholesale customer support. 

Yes! you can add us on WeChat by ID: q-depot


To check wholesale prices, please Click here > 

Yes, we have viber app. Please add us by +852 6919 2460 or by scanning below barcode:


Only for wholesale customer support. 

We work Monday ~ Friday 9:00 AM - 6:00 PM GMT+8 and off on Korean Public Holidays


To check wholesale prices, please Click here > 

Wholesale Free Gifts

You may get Free 2 Sets of Laneige Travel Kit worth USD20+ with your current or future order by simply reviewing us on Facebook, Google or Reseller Ratings. 



Laneige Moisture Care Trial Kit

 How?


  1. Post a review.
  2. Email us your name by which you reviewed.
  3. We add gift to your current/ future order.


Review now at

Facebook




To check wholesale prices, please Click here > 

Being a wholesaler, we cannot get free samples from the brands head office when we place order to them and hence we cannot provide any free samples. While some brands may put their samples in the carton and we do not take it out. Whatever comes along, it's all yours. Also, you may buy some of the brands samples at wholesale prices. For more details, please visit our wholesale page here >


To check wholesale prices, please Click here > 

Yes! you can. We can provide samples for some selective brands at the best wholesale prices. For more details, please visit our wholesale page here..


To check wholesale prices, please Click here > 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Wholesale Miscellaneous

In case of any dispute about products, payment, shipping or others, you must contact us to report and discuss the dispute within 3 months of transaction time. Afterward, all transactions are assumed to be settled and any dispute will not be entertained. 

Yes, it's absolutely free to sign up for a wholesale account. It just takes less than a minute to sign up a wholesale account and you are free to decide either to buy or don't after signing up. 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Wholesale Payment

Following are the payment options available for wholesale:


1.    Bank Transfer (TT - KRW, USD, HKD, PHP)

2.    PayPal (HKD only)

3.    Western Union (HKD only)

4.   MoneyGram (USD & HKD only)


To check wholesale prices, please Click here > 

We accept the following currencies:

  1. KRW (Korean Won)
  2. USD (United States Dollar)
  3. HKD (Hong Kong Dollar)
  4. PHP (Philippine peso - only for Philippine customers)


To check wholesale prices, please Click here > 

We require you to pay a 50% deposit along your order while the balance plus shipping fee must be paid when the goods are ready to be shipped. 


To check wholesale prices, please Click here > 

The Customer has to pay the transfer fee while we only count the net amount we received. Please make sure to remind your bank to transfer us the net amount and add charges to your account. 

If you are paying via PayPal, please pay by "Sending money to friends and family" whereas you will pay just 1% of payment transfer fee. If you opt to pay by "Paying for goods and services" you will be charged 4 to 6% of payment transfer fee depending on your country & amount. Sending money to friends and family may not be available in some countries such as Singapore, India etc. 


To check wholesale prices, please Click here > 

To save PayPal charges you must send money in HKD and via "Sending Money to Friends & Family" and there will be just 1% fee charged to you by PayPal. If you opt to pay by "Paying for Goods & Services" PayPal will deduct 5 to 6% of payment processing fee from your payment which will be again on you as we only count the net payment we receive. Payment processing fee vary by country and amount you send but its somewhere between 4.5 to 5%.


Sending money to friends and family might not be available in some countries such as Singapore, India, etc. In case you want to pay by paying for goods and services, please add up 6% on top. Assume your due net amount is HKD 500 so your payment with 5% charge would be [500/0.95] = HKD 526.32. If ever we received even a single dollar more than a due amount, it will be a credit with us and can be used for your future order.


To check wholesale prices, please Click here > 

You must settle your payment within 10 days or else your order might be canceled. In case you have any problem with payment, please discuss with us and we are open to accommodate. 


To check wholesale prices, please Click here > 

In case of any dispute about products, payment, shipping or others, you must contact us to report and discuss the dispute within 3 months of transaction time. Afterward, all transactions are assumed to be settled and any dispute will not be entertained. 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Wholesale Shipping & Tracking

Following are the general shipping methods:

  1. EMS (express mail service)
  2. DHL
  3. TNT
  4. By sea 
  5. Our partner courier for specific countries (including customs handling)
  6. You engage your own forwarder 

To check wholesale prices, please Click here > 

You will only know your exact shipping fee once you place order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate shipping fee. As you know that shipping fee depends on the weight of the shipment. 


For the time being you may estimate your shipping fee.

  1. Estimate EMS Shipping Fee: Please Click here >  


To learn how to estimate shipping fee, watch this Video Tutorial

​​


 2. Download DHL Rates: [60% discount on listed DHL rates]. Click here >

 3. Download TNT Rates: Click here >

 4. Customs Inclusive Shipping Fee: Click here >


To check wholesale prices, please Click here > 

  

  

We can handle customs for the following countries via our partner forwarder, without any customs fee or hassle. Goods will be delivered to your door-step:



1.  Indonesia                  7.   Hong Kong [Handled by TNT 99% ok]
2.  Malaysia 8.   Taiwan [Handled through forwarder]
3.  Philippines9.   USA ([Handled by DHL 99% ok]
4.  Singapore 10.  Myanmar [Yangon only]
5.  Thailand
6.  Vietnam

 


Customs situation could change for any country without prior notice. Shipments made with EMS, DHL or TNT are not included in customs handling. 


To download customs inclusive rates, please Click Here

Shipping by EMS/DHL/TNT takes around 3 to 5 days to over 100 countries. In general, your parcel shall arrive within 7 days anywhere in the world unless it's held by the custom office. 


Using our courier partners which handle customs as well, it may take around 3 to 7 days for goods to arrive in all listed countries. 


To check wholesale prices, please Click here > 

To track shipping from all courier services including EMS, DHL and many others Click Here > 

 

Courier specific tracking

  1. To track shippments with EMS click here > OR click here

Complete Video Tutorial for advance tracking


To check wholesale prices, please Click here > 

Yes, you can engage your own forwarder. We will make delivery within Korea to your forwarder warehouse. Once the goods are delivered to them, you have to deal with your forwarder directly afterward. 


To check wholesale prices, please Click here > 

We provide the one-price shipping fee including custom clearance, taxes and duties by air-freight for some countries if using our appointed forwarder: Philippines, Indonesia, Malaysia, Vietnam, Thailand, Myanmar, Singapore, USA, Taiwan, Hong Kong & Japan. 

For other countries, the shipping fees are NOT inclusive of custom duties and tax. However, we take the following precautions to smooth the custom clearance. 


  1. Low Value Declaration : Low Value Declaration: Usually we declare every carton less than $100 as small value parcels are not held by custom in most countries.
  2. Divide Shipment: If you have a few cartons to be shipped, we may send each carton at different days or could send to different people you suggest such as your family members or your friends. If there is just one carton under one name at custom, it's less likely it will be held by custom.
  3. Under Invoicing: If you need us to provide you with under-valued invoice, we can do that. 



To check wholesale prices, please Click here > 

If you received the wrong items, please contact us within 5 days after receiving your items. Any claim afterward will not be entertained. Sometimes, products are renewed and their packing is changed or they have an additional gift item along. Such cases are not treated as wrong item. 


To check wholesale prices, please Click here > 

Yes! we can under declare your goods and also issue you under valued invoice in order to help you out to reduce custom duties and taxes. Please let us know the amount you want us to declare, before your order are shipped. 


To check wholesale prices, please Click here > 

Yes, you can cancel your order until you didn't make the deposit and your order is not yet up for processing. Once the deposit is made and the order is under processing or it's ready, you are unable to cancel or refund.

Yes! We can make local delivery in Korea (to your forwarder or your hotel) and local shipping fee is as below:

 

Weight KG Shipping Fee USD
1 - 10 $5 
10 - 20 $7
20 - 30 $10

 


To check wholesale prices, please Click here > 

Below are the lists of countries where EMS, DHL & TNT shipping services are available. It covers almost every country on the earth. 
 

EMS CountriesDHL CountriesTNT Countries
Download ListDownload ListDownload List



To check wholesale prices, please Click here > 

No! we do not put invoices in the carton rather they are sent via email. 


To check wholesale prices, please Click here > 

If ever you received wrong products by mistake, please take the picture of carton outer side, wrong products received and send us via email. We will investigate and handle it as soon as possible. Do not open the wrong sent products and keep them safe. We might need you to send them back. 


To check wholesale prices, please Click here > 

In general, we pack each carton up to 24 Kg for EMS and 20 KG for DHL (is must). Although many countries weight limit is 30kg under EMS but we do not opt to pack heavy carton as heavier cartons are difficult to handle in transit and prone to damage. There are certain countries for which EMS accepts only 20 kg maximum carton weight. Below are those countries:

 

EMS 20 kg limite countries


To check wholesale prices, please Click here > 

If tracking shows "At out bound office" for many days, then it's likely that your parcel is held by custom. Please contact local post office and give them your tracking numbers to check the status and follow up. 


To check wholesale prices, please Click here > 

In case of any dispute about products, payment, shipping or others, you must contact us to report and discuss the dispute within 3 months of transaction time. Afterward, all transactions are assumed to be settled and any dispute will not be entertained. 

Wholesale Shipping & Tracking JP

Following are the available shipping methods:

  1. EMS (express mail service)
  2. Your own forwarder
    ​​​​​

To check wholesale prices, please Click here > 


You will only know your exact shipping fee once you place an order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate the shipping fee. As you know the shipping fee depends on the actual weight of the shipment. 


For the time being, you may estimate your shipping fee.

  1. Estimate EMS Shipping Fee: Please Click here >



Shipping by EMS takes around 3 to 5 days to over 100 countries. In general, your parcel shall arrive within 9 working days anywhere in the world unless it's held by the custom. You may visit Korea post website here to estimate your delivery time to your country. 


 


To check wholesale prices, please Click here > 

Using our courier partners which handle customs as well, it may take around 3 to 7 days for goods to arrive in all listed countries. 

Yes, EMS Japan could delivery to almost all countries around the world except few countries, while in some countries they don't deliver to nationwide and could only deliver to some selected areas. You may visit the EMS Japan website to check if your country and area is covered by EMS Japan here>  


To check wholesale prices, please Click here > 

To track shipping from all courier services including EMS, and many others Click Here > 


Courier specific tracking

  1. To track shipments with EMS Japan click here >


To check wholesale prices, please Click here > 


Yes, you can engage your own forwarder. We will make local delivery within Japan to your forwarder warehouse. Once the goods are delivered to them, you have to deal with your forwarder directly afterward. 


To check wholesale prices, please Click here > 

Being the importer, you must understand and handle the local customs yourself. However, we take the following precautions to smoothen the customs clearance. 


  1. Low Value Declaration : Low Value Declaration: Usually we declare every carton less than $100 as small value parcels are not held by custom in most countries.
  2. Divide Shipment: If you have a few cartons to be shipped, we may send each carton at different days or could send to different people you suggest such as your family members or your friends. If there is just one carton under one name at custom, it's less likely it will be held by custom.
  3. Under Invoicing: If you need us to provide you with under-valued invoice, we can do that. 



To check wholesale prices, please Click here > 


If you received the wrong items, please contact us within 5 days after receiving your items. Any claim afterward will not be entertained. Sometimes, products are renewed and their packing is changed or they have an additional gift item along. Such cases are not treated as wrong item. 


To check wholesale prices, please Click here > 


Yes! we can under declare your goods and also issue you under valued invoice in order to help you out to reduce custom duties and taxes. Please let us know the amount you want us to declare, before your order are shipped. 


To check wholesale prices, please Click here > 


Yes! We can make local delivery in Japan (to your forwarder or your hotel) and local shipping fee is as below:


Weight KGShipping Fee USD
1 - 10$5 
10 - 20$7
20 - 30$10



To check wholesale prices, please Click here > 


No! we do not put invoices in the carton rather they are sent via email. 


To check wholesale prices, please Click here > 


Each carton is packed 20 or less than 20kg. EMS and some other shipping methods does not accept cartons heavier than 20kg. 


To check wholesale prices, please Click here > 


FAQ - Orders & Returns


Not fond of reading? watch this video: Watch This Video


Shopping at q-depot is easy and fun.


Step 1. Navigate through our main menu categories, side categories or search bar to find the product or brand you are looking for.
 

how to buy at q-depot.com
 

Step 2. Once you locate your product, click on “Add to Cart” icon/button. Please choose color or type if it has more than one variant.
 

 

Step 3. Review your items in your cart by clicking “View Cart” or click “Checkout” to go directly to the checkout page. You may click PayPal express checkout (if you already have PayPal Account) for faster checkout.
 


 

Step 4. Use your coupon code, gift voucher or reward points at the bottom of view cart page. You may apply these items if you go directly to the checkout page. You can estimate your shipping cost on this page as well.

 

how to buy Korean cosmetics from q-depot.com


Step 5. Click checkout at the right bottom and you will land on the checkout page. You may click on the PayPal Express Checkout icon for faster & smooth checkout.
how to shop Korean Makeup at q-depot.com


Step 6. Input/ select your delivery and payment address and payment method and click confirm order.

Step 7. You will be directed to the PayPal official website to process your payments.

Step 8. Once done above, you will receive an email of order confirmation.

Yes! You can place orders, even though you don't have an account with us. You can easily and smoothly checkout as a guest. Although, if you are registered user, checkout will be much smoother, faster with additional features like order tracking, orders history, reward points and many more.

You will be provided with tracking information in order update email once your order is shipped (only for EMS shipping method). Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.


Not Fond of Reading? Watch This Video: Watch This Video

 

You may cancel your order within 12 hours after order placement. For more details please read our return policy.

Yes! You can amend your order within 12 hours after order placement. If you need any change, please contact our customer service as soon as possible.

You should contact our customer service as soon as possible. After your return approved, we will issue full refund within 7 working days. For more details, read our return policy.

Please contact our customer service as soon as possible. We will resend missing items or offer a full refund.

Contact our customer service as soon as possible. We will compensate for it.

Login to your account and click on “view your order history” under “My Orders”. You may reorder the same order by simply clicking on the “Reorder” icon.

Please click here to check our return policy.

To know how to initiate a return please click here.

Orders are confirmed once the payments have been processed. Most payments are processed immediately. Bank or ATM transfers can take up to 24 hours to be processed. You will receive a confirmation email, once the order has been confirmed.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

How to Order Wholesale

In order to check wholesale prices, you must sign in to a wholesale account. If you don't have one, you should sign up for a wholesale account. Please note that retail account will be able to view wholesale prices, you must have and sign in to a wholesale account.


Watch below Video Tutorial to learn the complete ordering process. 





  1. Download Order Sheet from here 
  2. Fill order quantity
  3. Input the supply rate according to the order size
  4. Upload or email the order sheet
  5. Our wholesale staff will follow up within ONE working day.



To check wholesale prices, please Click here > 

In order to check the status of your wholesale order(s), please visit here. You may also watch the below tutorial to learn how to check your order status. 




Watch below quick tutorial to learn how to fill order sheet:

 


To check wholesale prices, please Click here > 

Watch below Video Tutorial to learn as how to place wholesale order right from your iPhone or iPad on the go.

 


To check wholesale prices, please Click here > 

  

Yes, you need a wholesale account to access wholesale supply rates and download order sheets to check wholesale prices. If you already have a wholesale account, Login here or Sign Up account. During sign up, you must select Account Type as wholesale. 


To check wholesale prices, please Click here > 

Discount rate = 100% - supply rate
 

If supply rate is 60% which means (100-60=40) So, 40% is the discount rate.
 

If Retail Price =100 won Supply rate = 70% (which means the discount is 30%) Wholesale Price = 100 won x 70% = 70 won


To check wholesale prices, please Click here > 

MOQ stands for Minimum Order Quantity.


Minimum order quantity per brand is US$300 or KRW 330,000 for the majority of the brands. While some brands MOQ could be $500++ (KRW 550,000++). For more details, please visit our wholesale page here: https://www.q-depot.com/korean-cosmetics-wholesale-supplier


To check wholesale prices, please Click here > 

Our lead time is around 2 weeks for the majority of the brands, while some brands or some products could take longer. For example - if one product is not available today and expected to arrive next week, we may wait till we get it. We are proud to mention that we have the shortest lead time among Korean cosmetics wholesale suppliers.


To check wholesale prices, please Click here > 

Yes, you can cancel your order until you didn't make the deposit and your order is not yet up for processing. Once the deposit is made and the order is under processing or it's ready, you are unable to cancel or refund.

Yes, it's absolutely free to sign up for a wholesale account. It just takes less than a minute to sign up a wholesale account and you are free to decide either to buy or don't after signing up. 

You will only know your exact shipping fee once you place order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate shipping fee. As you know that shipping fee depends on the weight of the shipment. 


For the time being you may estimate your shipping fee.

  1. Estimate EMS Shipping Fee: Please Click here >  


To learn how to estimate shipping fee, watch this Video Tutorial

​​


 2. Download DHL Rates: [60% discount on listed DHL rates]. Click here >

 3. Download TNT Rates: Click here >

 4. Customs Inclusive Shipping Fee: Click here >


To check wholesale prices, please Click here > 

Box Quantity is the number of pieces of one product in a box. As you know that wholesale is not done by one piece or two pieces rather you have to buy a whole box of each product.


Box quantity is mentioned on the order sheet right before the column where you input your order. 


Please note that the given wholesale and retail prices on the order sheet are applicable to one product not the whole box. 


To check wholesale prices, please Click here > 

Unfortunately No! Please note that we do not keep stock of any item. Everything is ordered from the brands head office or their exclusive distributor upon receiving your order and they all required MOQ and Box Quantity. If we do not meet the required MOQ or Box Quantity, we cannot get the stock and hence we cannot supply to you. Please understand! 


To check wholesale prices, please Click here > 

To learn how to calculate prices in your currency, please watch this Video Tutorial


To check wholesale prices, please Click here > 

If you can't find the product you are looking for, please add that product name and volume or only name at the bottom of the order sheet in the yellow highlighted cells. We will include it on your invoice and will try to source it for you. 


To check wholesale prices, please Click here > 

When you download an order sheet, the default prices and supply rate is applicable to orders $5000+. If your order is small then this amount, you must change supply rate in the top middle of the order sheet where it says "Input your supply rate" and if you don't do that, we will adjust your rate according to your order size and hence the prices and final total will change. 


To find out different supply rates by different order size for all brands, please visit our wholesale page here > 



To check wholesale prices, please Click here > 

Those cells which are not relevant to you are locked. You need to fill up in a yellow highlighted cells only. Other cells will be locked and you are not allowed to edit them. 


To check wholesale prices, please Click here > 

There is no way to know the stock of any product or a brand. As you know that the stock level with the brand's head office or their exclusive supplier change by every minute and it's impossible to have the latest updates about stock. 

We will only know the stock situation when we send order to each brand head office or when we receive goods from them. 


To check wholesale prices, please Click here > 

Remarks column contains a special instruction about that product and you must follow such instructions. If the product is discontinued, renewed, can't be ordered, or whatever issue, it will be mentioned there. 


To check wholesale prices, please Click here > 

In case of any dispute about products, payment, shipping or others, you must contact us to report and discuss the dispute within 3 months of transaction time. Afterward, all transactions are assumed to be settled and any dispute will not be entertained. 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

FAQ - Shipping & Delivery

You will only know your exact shipping fee once you place order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate shipping fee. As you know that shipping fee depends on the weight of the shipment. 


For the time being you may estimate your shipping fee.

  1. Estimate EMS Shipping Fee: Please Click here >  


To learn how to estimate shipping fee, watch this Video Tutorial


 2. Download DHL Rates: [60% discount on listed DHL rates]. Click here >

 3. Download TNT Rates: Click here >


To check wholesale prices, please Click here > 

You will be provided with tracking information in order update email once your order is shipped (only for EMS shipping method). Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.


Not Fond of Reading? Watch This Video: Watch This Video

 

We are delivering worldwide. In case you can’t find your country during checkout, please contact our customer service for immediate support.

 

You may calculate your shipping fee on your cart page. Please add products to your cart  and click on "View Cart" and "Estimate Shopping Fee & Taxes". Input your country and city to get shipping fee estimate. Alternatively, shipping options with fee will be shown on the checkout page and choose the one which best suits you. The delivery time varies from 7-30 working days depending on countries. 
For more details, please read our shipping policy

Please head over to track your order. To track your order Click here
 


 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

FAQ - Payments

If you do not have a PayPal account, still you can shop using your credit/debit card. Watch below Video Tutorial.

 

We accept following payment methods:


visa
master card
American Express
Discover card
PayPal
 

You can pay with Debit or Credit card, if you don't have PayPal. Click here to learn how to pay with Debit or Credit Card?

You will be directed to pay on the PayPal official website. In the mean time our website is fully protected and compliant with all industry standards such as PCI, SSL and malware free.

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.

You can try making payment again as prompted on the payment page. Your credit card will only be charged when you receive a confirmation email. If you think your card has been charged more than once, please contact our customer service immediately to settle.

 

 

Step 1: To pay using Bank Transfer, please select "Bank Transfer" as your payment method while checking out on checkout page.
 


 

Step 2: Once your order is confirmed. Please go to your Order History and note down your order ID number.
 


Step 3: Bank in, transfer via ATM or online banking the total order amount.


Our Bank Accounts:


Hong Kong:
 

Bank Name:   HSBC Hong Kong

Account No.    582 295218 838

Account Title: SQ&I Holdings Limited
 

Philippines:
 

                  Bank Name: BDO

                  Account No. 005020101134

                 Account Title: S&Q Asia Pacific Corp.


Step 4: Please notify us once you're done with making payments. Kindly send us your transaction receipt at (cs@q-depot.com) by:

  • Scan > email
  • Take a picture > email

Be kind enough to write your order ID on transfer receipt for easy recognition of the payments and fast processing of your order.

 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

FAQ - Account

No! You may checkout as guest, although many features may not be available to you under guest checkout such as reward points, order tracking etc.

Please go to your account and click on “Subscribe/ unsubscribe newsletter” under Newsletter heading. You may choose during account sign-up process as well.

If you have a question that isn't answered here, please Click Here. You can also get instant help from Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee a reply within 24hours.

FAQ - How to Shop

Not fond of reading? watch this video: Watch This Video


Q-depot has well categorized the products for your convenience.


If you are looking for Skincare products, simple put your mouse over “Skincare” on Top Menu and you will see further sub-categories under Skincare and you can choose the one you are looking for.

 


 

If you are looking for Makeup products, simple put your mouse over “Makeup” on Top Menu and you will see further sub-categories under Makeup.      

Please mouse over USD sign on top middle of the page > choose your favorite currency from the drop down menu.
 

How to change currency

Watch this video tutorial

You may calculate your estimated shipping cost in your Shopping Cart page by clicking on “Estimate Shipping & Taxes”. Please input your country and region/state to calculate your shipping cost accurately. Shipping fee is based on the weight (gross weight) of your cart and the shipping country.


Not Fond of Reading? Watch This Video: Watch This Video


Two easy options to user coupon codes:
 

Use at Cart Page
 

To use coupon at cart page, please click Vie Cart > User Coupon Code, select your coupon and click Apply Coupon.

 


how to use coupon


Use at Checkout
 


how to user coupon

You can easily filter the products with multiple criteria. For example, if you are shopping for a Cleaning product. 

Step 1: Choose the “Skincare” on the top menu and then “Cleansing” 

 

 

Step 2: Choose the criteria on the Right side Menu. For example, you can choose your budget by  ” Shop By Price”, then choose the “Brand”, then choose the skin solution “Brightening” etc. Even you can choose “Dry Skin”, “Oily Skin” or “Sensitive Skin”. If you are Combination skin or Normal skin type, please don’t choose “skin types” so that it will show you all products suit for any skin types. 

 

 

 

 

 

 

 

If you don't have a PayPal account, still you can shop using your credit/debit card. Watch below Video Tutorial.

 

 

This filter will show you all types of products that suitable for the specific skin type. However, if you are looking for a specific category such as “Cleanser” then we recommend you to choose a Category from Top Menu then use the Right side Filter. See Question “How can I filter the products I need”. 

 

If you are Combination Skin or Normal Skin, do not choose the Skin Type filter so that it will show you all products suit for any skin types. 

 

 

 

You can search keywords “Eco” + “product name”.  For example “Eco” + “Lip Stick” then system will show you the result for lipsticks that are organic. 

 

 

 

 

You can also find many organic and natural products from our below blog article:
 

Read Article 1
 

Read Article 2

 

 

 

 

Step 1: Press “Add to Compare”

 

 

 

 

 

Step 2: Click “Compare” Button on the Right Top Corner.

 

 

 

 

Step 3: Comparison Table will be shown as below.

 

 

 

Step 4: Click “Add to Cart” at the bottom of “Comparison Table”

 

 

 

You need to register as a Member so that you can access this feature.

 

 

Step 1: Press “Wish list” on the product

 

 

 

Step 2: Click “Wish List” Button on the Right Top Corner

 

 

 

 

Step 3:  You will be guided to “Account Login” Page, please sign in or register an account

 

 

 

 

Step 4:  Wish List will shown as below

 

 

 

 

 

Step 1: Click “Shopping Cart” at the right Top Corner & click "Checkout"

 

 

 

 

Step 2: You will be guided to “Checkout Page”. Please login to your account or fill in all information to register a new account. You can also use “Guest Checkout” if you don’t want to register an account. We highly recommend you to register an Account since you can win reward points, re-order your products easily as a member and many other features. 

 

 

 

 

Step 3: Press Confirm Order

 

 

 

 

You can choose to shop with USD, EURO, PHP, RMB or HKD. Please mouse over the “Currency” button above the Search Bar and choose your desired currency.

 

 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

FAQ - Affiliates

In order to join affiliate program and start earning $$, please register now

Currently, we are offering 5% commission on every successful referral.

In order to create a custom link to our home page, replace this code (5452037c8143e) with your unique tracking code in below link and thats it!


http://www.q-depot.com/?tracking=5452037c8143e


You can create tracking link to any of our website pages by simply adding (?tracking=your tracking code) to any link.

 

 

Affiliate commission on every successful referral will be credited right after we start processing an order. Our team acknowledges and start processing orders within an hour of receiving the order (week days only).


In case of refund or cancel orders, affiliate commission will be removed from your account accordingly.

In order to check your affiliate account balance, please login to affiliate account and click "view your transaction history"

In order to withdraw your affiliate commission, please contact us with the following details:

 

  • Your full name
  • Affiliate account email address
  • Desired amount to withdraw
     

Note: We will only transfer commission amount to the given PayPal account details in your affiliate account. For any change, please login to your affiliate account and change your PayPal details. Affiliates will be responsible for any PayPal transfer charges.

 

Contact Now

 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

FAQ - Miscellaneous

Store credit is like a cash wallet on our website. Store credits are automatically used during checkout. Your store credit balance is shown at the top right corner of your account page after login.

Only one coupon or gift voucher can be used per purchase.


To check wholesale prices, please Click here > 

General Product Expiry Instructions

 

Item Shelf Life
Product Category Product Type Before Opening After Opening
Skin care Toner, Emulsion, Essence, Cream 30 Months 12 Months
Face Oil 36 Months 12 Months
Mask Pack 36 Months Soonest after opening
Make up BB, Base makup, Foundation 30 Months 12 Months
Skin foundation, Skin cover and Concealer
Lip stick
Tint and Lip gloss
Powder, Pact, Eye shadow, Brush 36 Months
Nail and Enamel 30 Months
Eye Make up Mascara 30 Months 6 Months
Eyeliner
Others Sun care 30 Months 12 Months
Cleansing
Hair and Body 36-60 Months 12 Months

Note: These are standard expiry dates, which may vary by product or brand. For exact figure, please check product instruction on product packaging or inside labels. Generally, products has long shelf life before opening however, once its opened the product has a high chance of being altered by the penetration of foreign particles and bacteria.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.