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You will only know your exact shipping fee once you place order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate shipping fee. As you know that shipping fee depends on the weight of the shipment.
For the time being you may estimate your shipping fee.
To learn how to estimate shipping fee, watch this Video Tutorial
2. Download DHL Rates: [60% discount on listed DHL rates]. Click here >
3. Download TNT Rates: Click here >
4. Customs Inclusive Shipping Fee: Click here >
We can handle customs for the following countries, without any customs fee or hassle. Goods will be delivered to your door-step:
|1. Indonesia||9. Japan|
|2. Malaysia||10. USA|
|3. Philippines||11. China (vary)|
|4. Singapore||12. Myanmar|
|7. Hong Kong|
Shipping by EMS/DHL/TNT takes around 3 to 5 days to over 100 countries. In general, your parcel shall arrive within 7 days anywhere in the world unless it's held by the custom office.
Using our courier partners which handle customs as well, it may take around 3 to 7 days for goods to arrive in all listed countries.
We provide the one-price shipping fee including custom clearance, taxes and duties by air-freight for some countries if using our appointed forwarder: Philippines, Indonesia, Malaysia, Vietnam, Thailand, Myanmar, Singapore, USA, Taiwan, Hong Kong & Japan.
For other countries, the shipping fees are NOT inclusive of custom duties and tax. However, we take the following precautions to smooth the custom clearance.
If you received the wrong items, please contact us within 5 days after receiving your items. Any claim afterward will not be entertained. Sometimes, products are renewed and their packing is changed or they have an additional gift item along. Such cases are not treated as wrong item.
Yes, you can cancel your order until you didn't make the deposit and your order is not yet up for processing. Once the deposit is made and the order is under processing or it's ready, you are unable to cancel or refund.
If ever you received wrong products by mistake, please take the picture of carton outer side, wrong products received and send us via email. We will investigate and handle it as soon as possible. Do not open the wrong sent products and keep them safe. We might need you to send them back.
In general, we pack each carton up to 24 Kg for EMS and 20 KG for DHL (is must). Although many countries weight limit is 30kg under EMS but we do not opt to pack heavy carton as heavier cartons are difficult to handle in transit and prone to damage. There are certain countries for which EMS accepts only 20 kg maximum carton weight. Below are those countries: