Wholesale Shipping & Tracking
You will only know your exact shipping fee once you place an order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate the shipping fee. As you know the shipping fee depends on the weight of the shipment.
For the time being, you may estimate your shipping fee.
- Estimate EMS Shipping Fee: Please Click here > [not working during Covid-19]
To learn how to estimate shipping fee, watch this Video Tutorial
2. Download DHL Rates: [60% discount on listed DHL rates]. Click here >
3. Download TNT Rates: Click here >
4. Customs Inclusive Shipping Fee: Click here >
We can handle customs for the following countries via our partner forwarder through the air and/or sea. Goods will be delivered to your door-step:
|United States||Hong Kong|
|We delivery door-to-door in the following countries, but customs fee may need to pay*|
To download customs inclusive rates, please Click Here
* More details → here
Shipping by EMS/DHL/TNT takes around 3 to 5 days to over 100 countries. In general, your parcel shall arrive within 7 days anywhere in the world unless it's held by the customs office.
Using our courier partners which handle customs as well, it may take around 3 to 7 days for goods to arrive in all listed countries via air. All shipments via sea could take longer.
We provide the one-price shipping fee including custom clearance, taxes, and duties by air-freight for some countries if using our appointed forwarder: Philippines, Indonesia, Malaysia, Vietnam, Thailand, Myanmar, Singapore, Thailand, Kazakhstan, Russia, Cambodia, and China.
For other countries, the shipping fees are NOT inclusive of customs duties and tax. Also, we are not familiar with and not responsible for customs handling in your country. Being an importer, you shall be the one to understand and handle customs in your country.
However, we take the following precautions to smooth the custom clearance.
Low-Value Declaration: Low-Value Declaration: Usually we declare every carton less than $100 as small value parcels are not held by the custom in most countries.
Divide Shipment: If you have a few cartons to be shipped, we may send each carton on different days or could send it to different people you suggest such as your family members or your friends. If there is just one carton under one name at custom, it's less likely it will be held by custom.
Under Invoicing: If you need us to provide you with an under-valued invoice, we can do that.
If you received the wrong items, please contact us within 5 days after receiving your items. Any claim afterward will not be entertained. Sometimes, products are renewed and their packing is changed or they have an additional gift item along. Such cases are not treated as wrong item.
Yes, you can cancel your order until you didn't make the deposit and your order is not yet up for processing. Once the deposit is made and the order is under processing or it's ready, you are unable to cancel or refund.
If ever you received wrong products by mistake, please take the picture of carton outer side, wrong products received and send us via email. We will investigate and handle it as soon as possible. Do not open the wrong sent products and keep them safe. We might need you to send them back.
In general, we pack each carton up to 24 Kg for EMS and 20 KG for DHL (is must). Although many countries weight limit is 30kg under EMS but we do not opt to pack heavy carton as heavier cartons are difficult to handle in transit and prone to damage. There are certain countries for which EMS accepts only 20 kg maximum carton weight. Below are those countries:
We do a very safe, secure, and strong pack for all overseas shipments to make sure that the goods arrive with you safe and sound.