The Customer has to pay the transfer fee while we only count the net amount we received. Please make sure to remind your bank to transfer us the net amount and add charges to your account.
If you are paying via PayPal, please pay by "Sending money to friends and family" whereas you will pay just 1% of payment transfer fee. If you opt to pay by "Paying for goods and services" you will be charged 4 to 6% of payment transfer fee depending on your country & amount. Sending money to friends and family may not be available in some countries such as Singapore, India etc.
To save PayPal charges you must send money in HKD and via "Sending Money to Friends & Family" and there will be just 1% fee charged to you by PayPal. If you opt to pay by "Paying for Goods & Services" PayPal will deduct 5 to 6% of payment processing fee from your payment which will be again on you as we only count the net payment we receive. Payment processing fee vary by country and amount you send but its somewhere between 4.5 to 5%.
Sending money to friends and family might not be available in some countries such as Singapore, India, etc. In case you want to pay by paying for goods and services, please add up 6% on top. Assume your due net amount is HKD 500 so your payment with 5% charge would be [500/0.95] = HKD 526.32. If ever we received even a single dollar more than a due amount, it will be a credit with us and can be used for your future order.
In case of any dispute about products, payment, shipping or others, you must contact us to report and discuss the dispute within 3 months of transaction time. Afterward, all transactions are assumed to be settled and any dispute will not be entertained.