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FAQ

How to Order Wholesale

In order to check wholesale prices you must sign in to a wholesale account. If you don't have one, you should sign up a wholesale account. Please note that retail account will be able to view wholesale prices, you must have and sign in to a wholesale account.


Watch below Video Tutorial to learn complete ordering process. 






  1. ​Download Order Sheet from here 
  2. Fill order quantity
  3. Input the supply rate according to the order size
  4. Upload or email the order sheet
  5. Our wholesale staff will follow up within ONE working day.



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Watch below quick tutorial to learn how to fill order sheet:

 


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Watch below Video Tutorial to learn as how to place wholesale order right from your iPhone or iPad on the go.

 


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Yes, you need a wholesale account to access wholesale supply rates and download order sheets to check wholesale prices. If you already have a wholesale account, Login here or Sign Up account. During sign up, you must select Account Type as wholesale. 


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Discount rate = 100% - supply rate
 

If supply rate is 60% which means (100-60=40) So, 40% is the discount rate.
 

If Retail Price =100 won Supply rate = 70% (which means the discount is 30%) Wholesale Price = 100 won x 70% = 70 won


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MOQ stands for Minimum Order Quantity.


Minimum order quantity per brand is US$300 or KRW 330,000 for the majority of the brands. While some brands MOQ could be $500++ (KRW 550,000++). For more details, please visit our wholesale page here: https://www.q-depot.com/korean-cosmetics-wholesale-supplier


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Our lead time is around 2 weeks for the majority of the brands, while some brands or some products could take longer. For example - if one product is not available today and expected to arrive next week, we may wait till we get it. We are proud to mention that we have the shortest lead time among Korean cosmetics wholesale suppliers.


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Yes, you can cancel your order until you didn't make the deposit and your order is not yet up for processing. Once the deposit is made and the order is under processing or it's ready, you are unable to cancel or refund.

You will only know your exact shipping fee once you place order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate shipping fee. As you know that shipping fee depends on the weight of the shipment. 


For the time being you may estimate your shipping fee.

  1. Estimate EMS Shipping Fee: Please Click here >  


To learn how to estimate shipping fee, watch this Video Tutorial

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 2. Download DHL Rates: [60% discount on listed DHL rates]. Click here >

 3. Download TNT Rates: Click here >

 4. Customs Inclusive Shipping Fee: Click here >


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Box Quantity is the number of pieces of one product in a box. As you know that wholesale is not done by one piece or two pieces rather you have to buy a whole box of each product.


Box quantity is mentioned on the order sheet right before the column where you input your order. 


Please note that the given wholesale and retail prices on the order sheet are applicable to one product not the whole box. 


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Unfortunately No! Please note that we do not keep stock of any item. Everything is ordered from the brands head office or their exclusive distributor upon receiving your order and they all required MOQ and Box Quantity. If we do not meet the required MOQ or Box Quantity, we cannot get the stock and hence we cannot supply to you. Please understand! 


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To learn how to calculate prices in your currency, please watch this Video Tutorial


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If you can't find the product you are looking for, please add that product name and volume or only name at the bottom of the order sheet in the yellow highlighted cells. We will include it on your invoice and will try to source it for you. 


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When you download an order sheet, the default prices and supply rate is applicable to orders $5000+. If your order is small then this amount, you must change supply rate in the top middle of the order sheet where it says "Input your supply rate" and if you don't do that, we will adjust your rate according to your order size and hence the prices and final total will change. 


To find out different supply rates by different order size for all brands, please visit our wholesale page here > 



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Those cells which are not relevant to you are locked. You need to fill up in a yellow highlighted cells only. Other cells will be locked and you are not allowed to edit them. 


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There is no way to know the stock of any product or a brand. As you know that the stock level with the brand's head office or their exclusive supplier change by every minute and it's impossible to have the latest updates about stock. 

We will only know the stock situation when we send order to each brand head office or when we receive goods from them. 


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Remarks column contains a special instruction about that product and you must follow such instructions. If the product is discontinued, renewed, can't be ordered, or whatever issue, it will be mentioned there. 


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If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.