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FAQ - Shipping & Delivery

You will be provided with tracking information in order update email once your order is shipped (only for EMS shipping method). Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at > scroll down to find tracking information under Order History.

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We are delivering worldwide. In case you can’t find your country during checkout, please contact our customer service for immediate support.


You may calculate your shipping fee on your cart page. Please add products to your cart  and click on "View Cart" and "Estimate Shopping Fee & Taxes". Input your country and city to get shipping fee estimate. Alternatively, shipping options with fee will be shown on the checkout page and choose the one which best suits you. The delivery time varies from 7-30 working days depending on countries. 
For more details, please read our shipping policy

Please head over to track your order. To track your order Click here


If all items are in stock, we can ship out in 2-3 working days otherwise we have to order goods from the supplier and may take 5-7 days. Nevertheless, we will do our best to get your goods ready and ship out as soon as possible. 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.