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FAQ

FAQ - Shipping & Delivery

You will only know your exact shipping fee once you place order and goods arrive in our warehouse. Then we will know the exact weight of the products and we can calculate shipping fee. As you know that shipping fee depends on the weight of the shipment. 


For the time being you may estimate your shipping fee.

  1. Estimate EMS Shipping Fee: Please Click here >  


To learn how to estimate shipping fee, watch this Video Tutorial


 2. Download DHL Rates: [60% discount on listed DHL rates]. Click here >

 3. Download TNT Rates: Click here >


To check wholesale prices, please Click here > 

You will be provided with tracking information in order update email once your order is shipped (only for EMS shipping method). Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.


Not Fond of Reading? Watch This Video: Watch This Video

 

We are delivering worldwide. In case you can’t find your country during checkout, please contact our customer service for immediate support.

 

You may calculate your shipping fee on your cart page. Please add products to your cart  and click on "View Cart" and "Estimate Shopping Fee & Taxes". Input your country and city to get shipping fee estimate. Alternatively, shipping options with fee will be shown on the checkout page and choose the one which best suits you. The delivery time varies from 7-30 working days depending on countries. 
For more details, please read our shipping policy

Please head over to track your order. To track your order Click here
 


 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.