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FAQ

FAQ - Payments

If you do not have a PayPal account, still you can shop using your credit/debit card. Watch below Video Tutorial.

 

We accept following payment methods:


visa
master card
American Express
Discover card
PayPal
 

You can pay with Debit or Credit card, if you don't have PayPal. Click here to learn how to pay with Debit or Credit Card?

You will be directed to pay on the PayPal official website. In the mean time our website is fully protected and compliant with all industry standards such as PCI, SSL and malware free.

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.

You can try making payment again as prompted on the payment page. Your credit card will only be charged when you receive a confirmation email. If you think your card has been charged more than once, please contact our customer service immediately to settle.

 

 

Step 1: To pay using Bank Transfer, please select "Bank Transfer" as your payment method while checking out on checkout page.
 


 

Step 2: Once your order is confirmed. Please go to your Order History and note down your order ID number.
 


Step 3: Bank in, transfer via ATM or online banking the total order amount.


Our Bank Accounts:


Hong Kong:
 

Bank Name:   HSBC Hong Kong

Account No.    582 295218 838

Account Title: SQ&I Holdings Limited
 

Philippines:
 

                  Bank Name: BDO

                  Account No. 005020101134

                 Account Title: S&Q Asia Pacific Corp.


Step 4: Please notify us once you're done with making payments. Kindly send us your transaction receipt at ([email protected]) by:

  • Scan > email
  • Take a picture > email

Be kind enough to write your order ID on transfer receipt for easy recognition of the payments and fast processing of your order.

 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.