Frequently Asked Questions

If all items are in stock, we can ship out in 2-3 working days otherwise we have to order goods from the supplier and may take 5-7 days. Nevertheless, we will do our best to get your goods ready and ship out as soon as possible. 

You will be provided with tracking information in order update email once your order is shipped. Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" > scroll down to find tracking information under Order History.

You will be provided with tracking information in order update email once your order is shipped. Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" > scroll down to find tracking information under Order History.

You can try making payment again as prompted on the payment page. Your credit card will only be charged when you receive a confirmation email. If you think your card has been charged more than once, please contact us immediately. 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

You may calculate your shipping fee on your cart page. Please add products to your cart and click on "View Cart" and "Estimate Shopping Fee & Taxes" input your country and city to get a shipping fee estimate. Alternatively, shipping options with fees will be shown on the checkout page, and choose the one which best suits you. The delivery time varies from 7-30 working days depending on countries.

You will be provided with tracking information in order update email once your order is shipped. Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" > scroll down to find tracking information under Order History.

Not Fond of Reading? Watch This Video:

You need to register as a Member so that you can access this feature.

Step 1: Press “Wish list” on the product

Step 2: Click “Wish List” Button on the Right Top Corner

Step 3:  You will be guided to “Account Login” Page, please sign in or register an account

Step 4:  Wish List will shown as below

If all items are in stock, we can ship out in 3-5 working days otherwise, we have to order goods from the supplier, which may take 5-7 days. Nevertheless, we will do our best to get your goods ready and ship them out as soon as possible. 

If you forgot your account password, please click on Forget Password on login page, enter your account email and a password reset link will be sent to your registered email address. Click and follow the link to reset the password. 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Affiliate commission on every successful referral will be credited right after an order is complete and shipped out.

In case of refund or cancel an order, affiliate commission will be deducted from your account accordingly.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

General Product Expiry Instructions

Note: These are standard expiry dates, which may vary by product or brand. For exact figure, please check product instruction on product packaging or inside labels. Generally, products has long shelf life before opening however, once its opened the product has a high chance of being altered by the penetration of foreign particles and bacteria.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.