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Frequently Asked Questions

Shipping & Delivery

If all items are in stock, we can ship out in 2-3 working days otherwise we have to order goods from the supplier and may take 5-7 days. Nevertheless, we will do our best to get your goods ready and ship out as soon as possible. 

You will be provided with tracking information in order update email once your order is shipped. Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.

Please head over to track your order. You can find all couriers tracking links on our shipping page. 

If you received the wrong items, please contact us, we will sort it out as soon as possible. 

All products are shipped from our warehouse in Seoul South Korea. 

You will be provided with tracking information in order update email once your order is shipped. Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.

Please head over to track your order. You can find all couriers tracking links on our shipping page. 

If you have a question that isn't answered here, please contact us. 

Payment

We accept PayPal, Debit & Credit cards. 

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.

You will be directed to pay on the PayPal official website which is one of the largest online payment companies. Our website does not process or store any of your payment records. 

If you do not have a PayPal account, still you can shop using your credit/debit card through the PayPal website. 

You can pay with a Debit or Credit card if you don't have a PayPal account. All card payments are processed by PayPal. 

You can try making payment again as prompted on the payment page. Your credit card will only be charged when you receive a confirmation email. If you think your card has been charged more than once, please contact us immediately. 


If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

How to shop

You may calculate your shipping fee on your cart page. Please add products to your cart and click on "View Cart" and "Estimate Shopping Fee & Taxes" input your country and city to get a shipping fee estimate. Alternatively, shipping options with fees will be shown on the checkout page, and choose the one which best suits you. The delivery time varies from 7-30 working days depending on countries.

You will be provided with tracking information in order update email once your order is shipped. Please follow the provided instructions.

Alternatively, you may login to your account > click "view your order history" > click "view icon" view order at q-depot.com > scroll down to find tracking information under Order History.


Not Fond of Reading? Watch This Video: Watch This Video


 

You need to register as a Member so that you can access this feature.



Step 1: Press “Wish list” on the product




Step 2: Click “Wish List” Button on the Right Top Corner





Step 3:  You will be guided to “Account Login” Page, please sign in or register an account





Step 4:  Wish List will shown as below




You can choose to shop with USD, EURO, PHP, RMB, or HKD. Please mouse over the “Currency” button in the top right of the screen.

If all items are in stock, we can ship out in 3-5 working days otherwise, we have to order goods from the supplier, which may take 5-7 days. Nevertheless, we will do our best to get your goods ready and ship them out as soon as possible. 

Account

No! You may checkout as a guest, although many features may not be available to you under guest checkout, such as reward points, order tracking, etc.

If you forgot your account password, please click on Forget Password on login page, enter your account email and a password reset link will be sent to your registered email address. Click and follow the link to reset the password. 

After five failed login attempts, your account will be locked for your security. You may try to log in or reset your password after one hour. 

Please go to your account and click on “Subscribe/ unsubscribe newsletter” under Newsletter heading. You may choose during account sign-up process as well.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Affiliates

Currently, we are offering 5% commission on every successful referral.

Affiliate commission on every successful referral will be credited right after an order is complete and shipped out.

In case of refund or cancel an order, affiliate commission will be deducted from your account accordingly.

In order to check your affiliate account balance, please login to affiliate account and click "view your transaction history"

To withdraw your accumulated commission, please contact us. The minimum commission withdrawal threshold is $20. 

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

Miscellaneous

Store credit is like a cash wallet on our website. Store credits are automatically used during checkout. Your store credit balance is shown at the top right corner of your account page after login.

Only one coupon or gift voucher can be used per purchase.

General Product Expiry Instructions


ItemShelf Life
Product CategoryProduct TypeBefore OpeningAfter Opening
Skin careToner, Emulsion, Essence, Cream30 Months12 Months
Face Oil36 Months12 Months
Mask Pack36 MonthsSoonest after opening
Make upBB, Base makup, Foundation30 Months12 Months
Skin foundation, Skin cover and Concealer
Lip stick
Tint and Lip gloss
Powder, Pact, Eye shadow, Brush36 Months
Nail and Enamel30 Months
Eye Make upMascara30 Months6 Months
Eyeliner
OthersSun care30 Months12 Months
Cleansing
Hair and Body36-60 Months12 Months

Note: These are standard expiry dates, which may vary by product or brand. For exact figure, please check product instruction on product packaging or inside labels. Generally, products has long shelf life before opening however, once its opened the product has a high chance of being altered by the penetration of foreign particles and bacteria.

If you have a question that isn't answered here, please Click Here. You can also get instant help by Live Chat. (Monday ~ Friday 9:00am - 7:00pm GMT+8). If we are away, leave your message and we guarantee reply within 24hours.

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